Frequently Asked Questions
Missed Calls & After-Hours
Why do missed calls matter for my business?
Many callers may choose another provider if they cannot reach you, especially during busy periods or after hours. Avra AI Receptionist™ is designed to provide a consistent, immediate response so callers feel acknowledged rather than sent to voicemail. While outcomes vary by business, maintaining real-time responsiveness may help reduce missed opportunities.
Can Avra AI Receptionist™ help after business hours?
Yes. You can configure your phone system to forward after-hours calls to the Avra AI Receptionist™, allowing callers to reach a helpful response at any time. This may support better customer experience and reduce the volume of voicemails waiting for you the next business day.
Does the AI answer quickly?
The system is designed to respond promptly once calls are forwarded to it. Actual answer times depend on your forwarding settings and carrier behavior, but callers generally experience a near-immediate greeting.
Can the AI handle multiple calls at once?
Yes. Because Avra AI Receptionist™ runs in the cloud, it can manage multiple simultaneous calls without placing callers on hold. Capacity may vary by plan and configuration.
Appointments, Intake & FAQs
Can the AI book appointments?
Avra AI Receptionist™ can connect to supported calendars to offer available time slots and create appointments on your behalf. Availability, accuracy, and scheduling behavior depend on the connected system and your configuration.
Does it help reduce no-shows?
Automated reminders and confirmations may help customers remember upcoming appointments. While some organizations see fewer missed appointments after enabling reminders, results vary by industry and client behavior.
Can the AI answer questions about my business?
Yes. You can provide common questions, policies, hours, and other details. The AI uses this information to give consistent answers. If it encounters something outside its knowledge, it can take a message or route callers according to your preferences.
Can it qualify leads?
The system can be configured to ask intake questions such as service needs, location, or other criteria you define. This may help streamline your workflow and ensure your team receives clearer, more organized information.
Industry Use Cases
Is Avra AI Receptionist™ appropriate for healthcare?
AvraVoice offers plan options designed to support HIPAA-aligned workflows. Clinics and healthcare organizations should review their specific compliance requirements to determine whether a HIPAA-compatible plan is appropriate for their environment.
Can it support home services, legal, or professional industries?
Yes. You can tailor scripts, terminology, and workflow rules to match industry norms. Many organizations use the AI to help manage urgent calls, appointment requests, or intake questions. Actual effectiveness varies depending on how the system is configured and how callers describe their needs.
Will callers know it’s an AI?
Avra AI Receptionist™ uses natural-sounding voice technology. Some callers may not notice a difference, while others may realize they are interacting with an automated system. You may choose whether it introduces itself as an AI or simply as your virtual assistant.
Setup & Integration
Do I need special equipment?
No. Avra AI Receptionist™ works with your existing business number through call forwarding. You can access configuration tools and logs through a web browser.
Can I keep my existing phone number?
Yes. You simply forward calls from your current number to the AI agent. Callers continue using the number they already know.
Does it integrate with my CRM or calendar?
AvraVoice supports integrations with various third-party systems. Availability depends on your plan and the external platform.
How long does setup take?
Many organizations can go live within a short onboarding period after providing basic business information. Timing varies based on integration requirements and configuration complexity.
Pricing & ROI
Is an AI receptionist more cost-effective than hiring staff?
For many organizations, a subscription-based AI service may cost less than hiring additional full-time reception staff. However, the right choice depends on your call volume, staffing model, and workflow needs.
What kind of results should I expect?
Results vary by business, caller behavior, industry, and configuration. Some organizations find that improved responsiveness helps capture more inquiries, while others use the AI primarily to reduce administrative workload.
Are there long-term contracts?
AvraVoice offers flexible subscription options. Exact terms depend on your selected plan.
Technology, Accuracy & Security
How accurate is the AI?
The system is designed to understand natural speech, but accuracy depends on call quality, background noise, accent variability, and question complexity. When uncertain, the AI may ask for clarification or follow your escalation rules.
Does it filter spam?
Avra AI Receptionist™ may identify certain spam or automated calls based on caller behavior and call context. Some spam calls may still get through, but the AI can help minimize interruptions.
Is it secure for sensitive information?
AvraVoice uses security protocols designed to safeguard transmitted and stored data. Sensitive workflows, such as healthcare or payment processing, may require specific plan levels or integrated third-party systems. You should review your compliance obligations to ensure proper configuration.
Knowledge Base
Why Missed Calls Matter
Understanding the impact of unanswered calls on modern business growth and customer retention.
Read Article →After-Hours Coverage
How 24/7 availability improves customer experience and captures lost opportunities.
Read Article →AI in Call Handling
A deep dive into how AI interprets intent, manages conversations, and supports staff.
Read Article →AI Appointment Booking
Streamlining scheduling with automated booking, reminders, and calendar integration.
Read Article →Answering Common Questions
How to automate responses to routine inquiries about hours, pricing, and policies.
Read Article →Industry Use Cases
Tailoring AI reception for healthcare, home services, legal, and professional industries.
Read Article →(Full articles available in our detailed documentation)
Important Notices & Disclaimers
1. No Guarantees of Performance or Outcomes: Avra AI Receptionist™ is designed to support consistent call handling and administrative assistance. Actual results may vary based on business workflows, caller behavior, call volume, telephony conditions, configuration choices, and integration quality. AvraVoice does not guarantee specific performance outcomes, accuracy levels, call-answering times, revenue gains, customer conversions, or reductions in missed calls.
2. Not a Substitute for Professional Judgment: The AI is designed to support administrative communication and may assist with basic intake, scheduling, or information-sharing tasks. It should not be relied upon for clinical, legal, financial, or other professional advice. The system may not fully understand complex or ambiguous scenarios and may require escalation to human staff.
3. Accuracy Limitations: Speech recognition and AI interpretation depend on various external factors including caller clarity, background noise, accent variability, and call quality. While Avra AI Receptionist™ is designed to understand natural speech, misinterpretations may occur. The system may ask for clarification or follow configured escalation rules when uncertain.
4. Integration Dependencies: Features such as scheduling, reminders, CRM updates, or payment-related workflows depend on third-party systems. Their performance, availability, and security are outside AvraVoice’s control. Any disruptions in those systems may affect the functionality of integrated features.
5. Compliance Responsibilities: Certain plans may support HIPAA-aligned workflows or other compliance-oriented features. Compliance cannot be assured solely by using Avra AI Receptionist™. Organizations remain fully responsible for their own compliance with laws, regulations, and industry standards, including signing a BAA where required and configuring the system appropriately.
6. Security Considerations: AvraVoice employs modern security practices, but no system is entirely free of risk. Businesses are responsible for evaluating their security requirements, controlling internal access to accounts and data, and ensuring that sensitive information is handled appropriately.
7. Limitations of AI-Generated Interactions: AI communication systems may not be suitable for all callers or situations. Callers with urgent or sensitive needs may require immediate human attention. Businesses should maintain escalation paths for emergency or high-complexity scenarios.
8. Caller Expectations and Disclosure: Some industries may require informing callers when an AI system is being used. It is the responsibility of the business to understand and follow any applicable disclosure requirements.
9. Operational Responsibility: Users are responsible for configuring call flows, reviewing call logs and transcripts, monitoring escalations, and validating that the system behaves as intended. AvraVoice is not liable for missed, mishandled, or misrouted calls resulting from configuration choices or lack of oversight.