Privacy Policy

Introduction

Welcome to AvraVoice™ ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI voice agent services and visit our website.

By using AvraVoice services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

What Data We Collect

We collect several types of information to provide and improve our services:

Personal Information

Name, email address, phone number, and company name
Billing and payment information
Account credentials and authentication data
Business information and industry details

Call Data

Voice recordings and transcripts of calls handled by our AI agents
Call metadata (duration, time, caller information)
Customer inquiries and appointment details
Call quality metrics and performance data

Technical Information

IP address, browser type, and device information
Usage data and analytics (pages viewed, features used)
Cookies and similar tracking technologies
Integration data with third-party services (CRM, scheduling tools)

How Data is Used

We use the information we collect for the following purposes:

Service Delivery

To provide, operate, and maintain our AI voice agent services, including answering calls, booking appointments, and managing customer interactions on your behalf.

Service Improvement

To analyze usage patterns, improve our AI models, enhance voice recognition accuracy, and develop new features that better serve your business needs.

Customer Support

To respond to your inquiries, provide technical support, troubleshoot issues, and ensure optimal service performance.

Billing and Payments

To process payments, manage subscriptions, send invoices, and maintain accurate billing records.

Communications

To send you service updates, security alerts, technical notices, and promotional materials (which you can opt out of at any time).

Legal Compliance

To comply with applicable laws, regulations, legal processes, and enforceable governmental requests.

Data Retention

We retain your personal information and call data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Retention Periods

Account Information: Retained for the duration of your active subscription plus 90 days after account closure
Call Recordings & Transcripts: Stored for up to 12 months unless you request earlier deletion or specify a different retention period
Billing Records: Maintained for 7 years to comply with tax and accounting regulations
Analytics Data: Aggregated and anonymized data may be retained indefinitely for service improvement

You may request deletion of your data at any time by contacting us at privacy@avravoice.com. We will process your request within 30 days, subject to legal and contractual obligations.

Rights of Users

Depending on your location, you may have certain rights regarding your personal information under applicable data protection laws, including GDPR, CCPA, and other privacy regulations.

Access

Request a copy of the personal data we hold about you

Correction

Update or correct inaccurate personal information

Deletion

Request deletion of your personal data

Portability

Receive your data in a portable format

Opt-Out

Unsubscribe from marketing communications

Restriction

Limit how we process your data

To exercise any of these rights, please contact us at privacy@avravoice.com. We will respond to your request within 30 days.

Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Privacy Team

Email: privacy@avravoice.com

Phone: (555) 123-4567

Mailing Address

AvraVoice™

525 EN 18th St

Abilene, TX 79601

United States

Note: This Privacy Policy may be updated from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically.